Customer Service


MAN of the WORLD is committed to creating an open and accessible experience for all of our customers. 
 
Our goal is to provide you with the highest in customer satisfaction. Our Customer Service Team is happy to answer questions regarding our products and provide you with any additional details about our products and services.

We offer free domestic shipping for items over $100.00 (excluding large items). 

CONTACT US

To send questions, comments, concerns, or well-wishes to the MAN of the WORLD staff, please e-mail us at the addresses below.

Customer Service: customerservice@manoftheworld.com

Wholesale Inquiries: info@manoftheworld.com 

Press Inquiries: press@manoftheworld.com

Advertising Inquiries: adv@manoftheworld.com

Internship: intern@manoftheworld.com 

Products Submission: product@manoftheworld.com

Headquarters
25 W 39th 5th Fl.
New York, NY 10018

 

Shipping and Handling for Large Items

For shipping and handling for cars and furniture, please contact us at customerservice@manoftheworld.com for a shipment quote.

 

International Shipping

International Shipping

We are proud to ship to many countries throughout the world.

International orders are shipped via FedEx and shipping charges are the responsibility of the customer. Upon check out, you will be presented with available shipping options and charges for your shipping address. Please note, our international shipping charges do not include any taxes or duties the destination country may impose at customs. These extra charges are usually charged upon delivery and are also the responsibility of the customer.

Estimated delivery times for orders shipped internationally: 4 to 7 business days

Please note that these times are only an estimate as we are unable to forecast customs or processing delays.

When shipping internationally, FedEx is unable to ship to PO Boxes. Failure to provide a physical address will delay your shipment.

Secure Ordering

For many international orders, we require more information before the order can be processed. This is due to differences in international billing policies. You may be contacted by our customer service team through email to acquire additional information.

FedEx will attempt to deliver your package to the address you specify in the shipping address fields. Failure to accept your shipment from FedEx will result in the return of the package to the shipper. Any original shipping charges, return shipping charges, duties, taxes, and any other charges incurred will be deducted from the amount refunded when the rejected shipment is received. Please note that duties and taxes often take more than a month to be invoiced when a package is rejected and your refund will be delayed until the charges are invoiced.

Countries We Ship To

Although we ship to many countries all over the world, some importation and billing policies can be too difficult to work with and we cannot ship to these countries. If your country is not listed in the countries list for your billing/shipping address in the checkout, we regretfully cannot accept an order from you.

We will ship to the following countries:

Albania, American Samoa, Andorra, Antarctica, Australia, Austria, Belarus, Belgium, Bermuda, Bosnia and Herzegowina, Bouvet Island, Brunei Darussalam, Bulgaria, Canada, China, Christmas Island, Cocos (Keeling) Islands, Cook Islands, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Dominican Republic, Estonia, Latvia, Liechtenstein, Lithuania, Luxembourg, Faroe Islands, Fiji, Finland, France, French Polynesia, French Southern Territories, Georgia, Germany, Gibraltar, Greece, Greenland, Guam, Heard and McDonald Islands, Hong Kong, Hungary, Iceland, Ireland, Israel, Italy, Jamaica, Japan, Kiribati, Korea, Macedonia, Malta, Marshall Islands, Mexico, Micronesia, Moldova, Republic of Monaco, Montenegro, Nauru, Netherlands, New Caledonia, New Zealand, Niue, Norfolk Island, Northern Mariana Islands, Norway, Palau, Pitcairn, Poland, Portugal, Puerto Rico, Romania, Samoa, San Marino, Serbia, Singapore, Slovakia, Slovenia, Solomon Islands, South Africa, Spain, St. Pierre and Miquelon, St. Vincent and the Grenadines, Svalbard and Jan Mayen Islands, Sweden, Switzerland, Taiwan, Thailand, Tokelau, Tonga, Trinidad and Tobago, Turkey, Tuvalu, Ukraine, United Arab Emirates, United Kingdom (Great Britain), Virgin Islands, Vanuatu, Vatican City State, Wallis And Futuna Islands.

 

SALES

Products on sale and/or bought with discounts, promotion codes, and rewards are NON refundable and CANNOT be exchanged.

Discounts and promotions cannot be used together.

 

RETURNS & EXCHANGES

MAN of the WORLD is happy to accept returns and exchanges on new, full-price products within 14 days of purchase. Products must be returned in their original condition.

Vintage items, products on sale and/or bought with discounts, promotion code, and rewards are NON refundable and CANNOT be exchanged. Shipping charges will not be refunded.

Once the product is received, we will process your return within 3-5 business days. We offer free return shipping for items over $250.00 within the continental U.S. (excluding furniture and larger items).

If an item you have purchased is reduced in price within 14 days of your order date, we will happily adjust the sale price for you. Please note that we can only make one sale adjustment per item and goods originally purchased on sale or with a discount are excluded. 

Contact the MAN of the WORLD customer service team at customerservice@manoftheworld.com to receive your return label.



REWARDS PROGRAM

How do I join the Rewards Program?

Customers with store accounts are automatically enrolled. If you do not have a store account, join the Rewards Program today by clicking here to create your account.


How do I earn points?

Earn 10 points for every $1 spent! Rewards are issued as coupons. 
Note: points are not earned for any shipping fees, taxes or discounts applied.


How do I redeem rewards? 

First, you need to be signed in to your store account. Rewards can be redeemed through the Rewards Redemption Page, which can be accessed through the Rewards Widget located at the bottom of the store.


How do I use my rewards?

Rewards are issued as discount coupon codes. Remember to apply the reward coupon code on the payment page during checkout. Rewards do not work with other promotions or sales. Points are NOT transferable between different accounts. Points DO NOT have expiration date. Points CANNOT be converted into money or refunded.

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